Shipping & Exchange Policy

At Vinkaa, we take immense pride in our craftsmanship and ensure every product is carefully crafted and inspected before it reaches you. However, if you need to exchange or return a product, please read our policy below:

Order Processing & Dispatch

• Orders are dispatched within 2-3 working days from the date of purchase.
• Once shipped, you will receive a tracking link via email or SMS.

Exchange & Returns

• We offer exchanges or store credit for returns made within 7 days of receiving your order.
• Products must be unused, in their original condition and packaging, with all tags intact.
• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

• Refunds are issued only as store credit.
• Once your return is received and inspected, we will process your store credit within 5-7 business days.

Damaged or Defective Items

• If you receive a damaged or defective product, you must report it within 24 hours of delivery.
• To claim a replacement, kindly provide an unboxing video and images for verification.
• If verified, we will arrange a replacement or issue store credit.

Non-Returnable Items

• Customized or personalized products.
• Items purchased during a sale or promotional event.
• Gift cards and store credits.

How to Initiate an Exchange or Return

• Email us at connect@vinkaa.com with your order details and reason for return/exchange.
• Attach images or videos (if applicable) for verification.
• Our team will review and guide you on the next steps.

For any further assistance, feel free to contact our support team. We appreciate your understanding and support in promoting ethical, handcrafted fashion!