FAQ's
Q: How can I place an order?
You can place an order directly on our website by selecting your favorite pieces, adding them to your cart, and proceeding to checkout.
Q: How long does it take to receive my order?
Orders within India typically take 7-10 business days, while international orders may take 12-17 business days.
Q: Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
Q: What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallets.
Q: Do you offer Cash on Delivery (COD)?
es, COD is available for select pin codes within India.
Q: Are there any first-time purchase discounts?
Yes! Subscribe to our newsletter to receive a special discount on your first order.
Q: Can I return or exchange my order?
We accept returns and exchanges within 7 days of delivery for unused and undamaged items. Refunds are issued only as store credit.
Q: How do I initiate a return?
Email us at connect@vinkaa.com with your order details, and we will guide you through the process.
Q: What if I receive a damaged or defective item?
Damaged/defective items must be reported within 24 hours of delivery with unboxing videos and images for verification. Please email us at connect@vinkaa.com for assistance.
Q: Do I have to pay for return shipping?
Return shipping costs are borne by the customer unless the item received is damaged or incorrect.
Q: Are Vinkaa products handmade?
Yes, all our products are handcrafted by skilled artisans using traditional techniques.
Q: How do I care for my Vinkaa jewellery?
To maintain the shine and longevity of your jewellery:
- Store in a dry, cool place.
- Avoid direct contact with perfumes, lotions, and water.
- Clean gently with a soft cloth.